Monday morning workspace—AKA Starbucks—was abuzz with incredulity. My laptop open plus notepad and pen, I was attempting to gain some early traction for the week’s tasks. Typically, I block out background chatter quite easily, but this morning’s customer interaction was unique and humorously redundant. Recurring commentary went something like this. “Can you believe what happened at the Oscars? How in the world did they screw that up? It’s astounding!” The statements were being made with more than an edge of glee—such a marvelous public debacle by the twin titans of movie industry and academy.
Faye Dunaway and Warren Beatty presented “La La Land” as the winner of the best picture award. Applause and celebration began on stage. However, jubilation quickly ended when one of the “La La Land” winners pointed out that “Moonlight” had won the Oscar instead. Amid the confusion, Beatty attempted to explain that he opened the envelope and read a card that said “Emma Stone and La La Land.” He had indeed paused because of it. “I wasn’t trying to be funny,” Beatty explained. “Moonlight” director Barry Jenkins ascended the stage in stunned amazement and received the award.
Banter among my fellow coffee drinkers was ripe with shock and a cloud of judgmental amazement. Really?! How could a group of highly skilled, overpaid, and oh-so-talented people actually commit such a blunder? And of course, there were chuckles over oh-so-easy, knee-jerk comparisons to Steve Harvey’s botched announcement of the wrong Miss Universe 2015. Even the Starbucks baristas joined the jeers at such apparent incompetence.
On the one hand, it’s human nature to be stunned and have a good laugh over such incredible mistakes. Who doesn’t enjoy a good laugh at another’s expense? But I am readily reminded of two healthy lessons that can come our way when processing the missteps, mistakes, and all-out flops that often happen in our own workplaces.
Burst Your Bubble
There are times when having our collective bubble burst is actually helpful in recalibrating our over-inflated hubris. R. Paul Stevens and Alvin Ung have observed:
“Pride permeates the modern workplace. Like the air we breathe, pride is absorbed into our celebrity culture, corporations, and self-image. This workplace sin often masquerades as ambition, confidence, and chutzpah. It makes us unwilling to listen to or acknowledge any painful truths about ourselves.” Stevens and Ung further explain that workplace pride is frequently “killing us but we don’t know it.”
But what can we do in the face of such deadly pride? They prescribe humility as the cure, a character trait best developed by cultivating a serve-others approach.
Christ Jesus’ attitudes and actions supply exemplary patterns for our workplace interactions (Philippians 2:1-11). There’s something healthy about re-sizing of ego, the sudden reminder: “Let’s not take ourselves TOO seriously.” And we can benefit from the gift of remembering, “We ARE here to look out for others’ interests, not just our own agenda. We are here to serve.”
A mildly sarcastic, simple, secret statement—at least until right now—has been part of our office culture for several years. We have learned there are times it’s helpful to hear someone remind you when facing a fellow employee’s sudden blunder or experiencing an especially frustrating moment, or perhaps encountering an extra-trying individual. We simply say three letters to one another, with a quirky grin. “EGR.” If one of my colleagues says it to me, I automatically know she or he is reminding me. “Careful how you respond, Pletch. EXTRA GRACE REQUIRED.”
Stephen Graves queries: “Is grace really something that can live in a fierce business-like culture or is it only part of the DNA of soft-side not-for-profits? What happens in an organization when someone fails to live up to expectations? . . . A company with a cutthroat attitude and low tolerance for failure will likely threaten poor work reviews, disciplinary action, or firing. A company with a culture of grace, on the other hand, will more likely try to understand what’s going on in a person’s life. It will recognize that it’s okay to fail sometimes. It will try to help people through rough patches so that they can return to a higher level of productivity and contribution to the company.”
EGR. Extra Grace Required.
When someone “reads the wrong winner” in your workplace today, let laughter, judgment, and frustration more quickly step aside.
Let humility and grace take the stage.
 Taking Your Soul To Work, by R. Paul Stevens & Alvin Ung. pp. 17-20.
The Gospel Goes to Work, by Dr. Stephen R. Graves. p. 114.